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Professional customer service in the bookmaking industry is an absolute must-have. And what does this look like for Bet365, one of the most well-known players in the online sports betting market.
Contacting Bet365 – as simple as they say on the website?
Bet365 relies on immediacy. The way support works is very simple: if, as a player, you have a question or need help, then write – either via chat or email. There is no need to fill in forms or dig through extensive FAQs. This is undoubtedly a big plus, especially when you consider that many platforms in this industry can already effectively discourage you at this stage.
The support team is available virtually around the clock and they respond to messages “as quickly as possible”. We tested this ourselves, and our impressions can be described briefly – quite a positive surprise. On average, we received a response on chat within a dozen minutes (we wrote several times, each time reporting a different problem: problems with logging in, lack of visible live bets, questions about incorrect calculation of winnings or problems with withdrawal of funds), and e-mail contact – depending on the hour – usually closed between 30 and 60 minutes.
Of course, it was not always so ideal. On one occasion, an answer to our question was ignored and we only received advice from the consultant after sending a reminder email.
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Live chat vs email – which works better at Bet365?
The answer is simple – live chat wins hands down. Virtually every attempt to contact me via live chat resulted in a connection with a consultant within moments. Responses were quick and sensible, with no unnecessary delays or unnecessary introductions.
Email? Works too, but more as a form of contact for less urgent matters. On one occasion, when we enquired about the billing of a particular plant that seemed to have been misjudged, we got a reply after about two hours. Not bad… but no longer as instant as chat. So it’s worth treating email as a ‘plan B’ option – useful when you can’t use chat, but definitely not the quickest.
Can Bet365 support be considered reliable?
Compared to the competition? Without a doubt – yes. Of course, it was not without its minor slip-ups. One of our problems remained unresolved, which slightly spoils the overall picture. But despite this, the sum of the experience speaks in favour of Bet365. The system works, the people are competent and the whole thing is polished. This is not just our impression, but something that is also confirmed by user feedback online. When other sites keep support to a minimum, Bet365 seems to understand that a user who gets help quickly is more likely to come back and play again.
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Bet365 Support:
Pros:
Quick and hassle-free contact via live chat
No need to fill in forms – just a message
24/7 support response – usually within minutes
Competent and helpful consultants
Efficient service also via e-mail (although somewhat slower)
Minuses:
– There are times when a message is ignored – need to contact again
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